IT support Engineer

IT Support Engineer - Dublin (Hybrid / Field Role)

We are looking for an experienced and versatile IT Support Engineer to join a growing technology team supporting users across multiple sites in Dublin.
This is a hands-on role providing both remote and on-site technical support, with the opportunity to work on a wide range of systems and technologies in a fast-moving environment.

The Role

You'll be the go-to point of contact for end-user issues, ensuring a smooth and efficient IT experience for colleagues across the business.
Your week will typically combine helpdesk work, on-site visits to the warehouse, and hybrid collaboration days in the Dublin office.

Key Responsibilities

• Provide 1st and 2nd line support via phone, email, and remote tools.

• Deliver on-site field support for hardware, networking, and application issues.

• Troubleshoot laptops, desktops, printers, mobile devices, and peripherals.

• Support and administer Microsoft 365, Azure, Windows, and Active Directory.

• Manage user onboarding and offboarding, permissions, and access requests.

• Perform system checks, updates, and patch management.

• Document incidents, resolutions, and configuration changes clearly.

• Escalate complex issues to senior engineers or vendors when required.

• Maintain excellent customer service and communication throughout all interactions.

About You

• Minimum 2 years' experience in an IT support or field engineering role.

• Confident troubleshooting hardware and software across desktop and mobile platforms.

• Solid understanding of Microsoft 365, Azure, Active Directory, and Windows OS.

• Good grasp of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).

• Strong problem-solving and communication skills with a customer-focused mindset.

• Capable of managing your own workload and working independently when on site.

• Full Irish driving licence and access to transport (field travel required).

Desirable Skills

• Experience with Zebra or Honeywell printers and barcode scanners.

• Familiarity with FreshService or similar helpdesk systems.

• Working knowledge of Intune, SQL, or API troubleshooting.

• Awareness of ITIL principles or relevant certifications (CompTIA, Microsoft, Cisco).

• Any exposure to ERP systems such as Infor M3 is an advantage.

Why Apply?

This is a varied, hands-on role offering autonomy, flexibility, and exposure to a wide mix of technologies. You'll be part of a supportive IT team that values initiative and continuous learning, with hybrid working and regular onsite interaction.