Technical Support Analyst

MCS Group is working exclusively with a fast-growing business that's helping global organisations simplify complex finance, tax and regulatory reporting through their innovative software platform. Their software is used by senior finance leaders worldwide, and the business is properly scaling.

They're now looking for a Support Analyst to join their client support team. This is a brilliant opportunity for someone who enjoys problem-solving, working with data, and building strong client relationships in a modern tech environment.

What you'll be doing:

• Acting as the first point of contact for client queries and incidents
• Logging, prioritising and resolving support tickets in line with SLAs
• Troubleshooting issues and working closely with internal teams to find solutions
• Communicating clearly with clients via email, phone and video
• Supporting onboarding, training sessions and webinars
• Contributing to knowledge base articles and continuous improvement

What they're looking for:

• Experience with service desk tools (e.g. Zendesk, Jira, Freshdesk)
• Strong Excel skills and an interest in data (SQL is a bonus)
• Previous experience in technical support or software support.
• Clear communicator who can explain technical issues simply
• Naturally organised, detail-focused and calm under pressure
• Curious mindset with a willingness to learn and develop

Why it's worth a conversation:

• Hybrid working (circa 3 days per week) with a great team culture
• Strong benefits package including healthcare, gym support and bonus perks
• Clear progression opportunities in a scaling tech business
• A supportive environment where your ideas and development genuinely matter

Salary

Up to £30,000 depending on experience.

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Chris Busby, Associate Director - IT Recruitment, at MCS Group

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles www.mcsgroup.jobs

All conversations will be treated in the strictest of confidence.