Service Desk Engineer

Service Desk Engineer (1st/2nd Line)

Belfast
£30,000 - £35,000
6 months onsite | Hybrid (3 days office / 2 days remote thereafter)

We are working with a growing and fast-paced Managed Service Provider in Belfast who are looking to appoint a driven and customer-focused Service Desk Engineer to join their team.

This is an excellent opportunity for a technically strong 1st/2nd Line Engineer who thrives in a busy MSP environment and is keen to further develop their Microsoft 365 and infrastructure skills.

The Role

You will be responsible for handling Level 1 and Level 2 support tickets, managing approximately 60-80 tickets per week in a dynamic service desk environment. The successful candidate will play a key role in delivering high-quality remote support to a broad client base.

Key responsibilities include:

• Microsoft 365 support (Exchange Online, Teams, SharePoint)
• User account creation and permissions management (AD & M365)
• Windows 10/11 support
• Remote desktop support for PCs, laptops, and mobile devices
• Troubleshooting email and mail filtering issues
• Anti-virus and anti-malware management
• Backup and disaster recovery support
• Basic networking and firewall troubleshooting
• Ticket logging and call handling
• Contributing to technical documentation
• Occasional client site visits

What We're Looking For

• 2+ years' experience in a Service Desk / IT Support role
• Strong Microsoft 365 support experience
• Experience troubleshooting Windows OS and Active Directory
• Background working in a fast-paced MSP environment
• Comfortable managing high ticket volumes (60-80 per week)
• Strong communication and customer service skills
• Driven, motivated and eager to learn
• Full driving licence and access to a vehicle

What's On Offer

• Salary between £30,000 - £35,000
• Structured training and exposure to technologies including:
  • Virtualisation (Hyper-V, VMware)
  • Backup solutions (Veeam, Azure, Cove)
  • Network security (SonicWall, Fortinet)
  • Enterprise hardware and switching technologies
• 6-month in-office onboarding period
• Hybrid working (2 days remote per week after probation)
• Supportive team environment with clear progression opportunities

Interview Process

• Informal Teams chat
• In-person interview including a Microsoft 365 technical skills assessment

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or s.kennedy@mcsgroup.jobs.

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.